Refund Policy

Last updated: 09/09/2025

At Truupt, we want you to be completely satisfied with your food orders. This policy outlines our refund and return procedures.

Refund Eligibility:
- Quality issues: Full refund if food quality doesn't meet standards
- Wrong order: Full refund or replacement if we deliver incorrect itemsthe

Non-Refundable Items:
- Orders cancelled after preparation has begun
- Custom or special occasion orders (Diwali/Navratri specials) cancelled within 24 hours
- Perishable items delivered in good condition

Refund Process:
1. Contact us within 24 hours of delivery for quality issues
2. Provide order number and details of the issue
3. We may request photos for quality-related claims
4. Approved refunds will be processed within 7-10 business days
5. Refunds will be credited to your original payment method

How to Request a Refund:
- Email: truupt.maawalapyaar@gmail.com
- Phone: 9967108010
- Include your order number and reason for refund

Processing Time:
- Refund approval: 1-2 business days
- Credit to account: 7-10 business days (depending on your bank)